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assistance and technical support

The main objective of every company is to guarantee the satisfaction of its greatest asset, its customer, however for this satisfaction to be achieved it is of fundamental importance that its products and services have quality and are the result of efficient and effective processes.

When we talk about product quality, we immediately think about service life and operating accuracy, but how can we prolong the life of our measuring instruments and maintain reliability in our processes in relation to the results obtained?

Instrutemp offers three types of service to ensure the best functionality of your equipment:

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technical assistance and maintenance

Instrutemp's technical assistance offers corrective and preventive maintenance services for all measuring instruments, warranty coverage*, in addition to providing original parts and accessories from partner brands.

We have our own laboratory, we have a team of technicians in metrology and mechatronics, all trained and with extensive experience in maintenance, repair and adjustments of the most diverse equipment and brands.

*Warranty coverage is subject to evaluation and does not apply to misuse.

I want to send my equipment

How do I ship my equipment?

1 - Download the form

Download the "Equipment Submission Form" HERE and fill in the requested data.

2 - Fill in the form correctly

Remittance Invoice for Repair (Operation Code – CFOP 5915 for customers in the State of São Paulo and 6915 for outside the State of SP).

ATTENTION: We do not receive the equipment without the form and without Invoice

3 - Send to address

Unit 1 - Logistics and laboratory

Rua Fernandes Vieira, 156 – Belenzinho - São Paulo – SP CEP:03059-023

Opening hours: Monday to Friday from 08:00h to 12:00h and from 13:00h to 17:30h;

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technical support

We offer technical support for every line of instruments sold by Instrutemp. Our highly qualified technical team is ready to answer technical questions about applications and equipment.

  • At which points is the calibration of the measuring instrument performed?
    The measurement points, where calibration is carried out along the measuring range of the instrument, are defined by technical standards or by Inmetro itself. If the customer has “specific points”, just inform them when contracting the service.
  • How is my measuring instrument identified?
    After every calibration, the measuring instrument receives a seal called a calibration label. It contains the number of the calibration certificate, the calibration date and the expiration date (inform at the time of contracting, if any). In addition, if the customer has his own identification code (Tag) just send it to us and we will record it on the measuring instrument.
  • What is the validity of the calibration certificate?
    Every calibration has an expiration date, but this basically depends on the frequency of use of the instrument, severity and environmental weather, handling, storage and degree of accuracy of the instrument. Identical measuring instruments, calibrated on the same date, may have different validity according to the above parameters. Therefore, it is up to the customer to define the appropriate validity for their measuring instrument, which can vary between days, months and even years. Remembering that, during the period of validity, if the measuring instrument suffers any damage, it is necessary to adjust and calibrate it again. We at Instrutemp recommend to our customers that the calibration is carried out once a year
  • Which instruments should be calibrated?
    According to quality standards, such as ISO9001 (item 7.6), all measurement instruments that influence the control of the company's processes must be calibrated with traceability to national (RBC/INMETRO) or international bodies.
  • Is Instrutemp's calibration certificate valid in my audits?
    Our Calibration Certificates are valid for all quality management system standards, such as ISO9001, ISO14001, OHSAS18001, ISO/IEC17025, PBQP-H, ANVISA, ANAC, as it has traceability to RBC/INMETRO and/or recognized by INMETRO.
  • What is measurement uncertainty?
    Measurement uncertainty can be understood as the “doubt” around the result obtained during calibration. By definition, no measurement is 100% accurate, but the smaller the measurement uncertainty, or “doubt,” attributed to the result, the more reliable the measurement. Calibration Laboratories with lower uncertainties express more reliable results than Calibration Laboratories with higher measurement uncertainty.
  • What is traceability?
    Reference Standard is a measuring instrument with a degree of accuracy, precision and uncertainty, calibrated by Calibration Laboratories belonging to the RBC - Brazilian Calibration Network or international organizations recognized by INMETRO, thus composing the measurement traceability chain.< /p>
  • Orçamento de compra
    Para solicitar um orçamento, clique no link:
  • Orçamento de assistência ou calibração
    Para solicitar um orçamento, clique no link:
  • Solicitar padrão ou certificado de calibração
    Para solicitar um padrão ou um certificado de calibração, por favor, enviar um email para:
  • Solicitar manual
    Para fazer download de manuais ou softwares, por favor, verifique na página do produto desejado se o link está disponível: Caso não encontre, por favor, nos envie uma mensagem abaixo com o código do equipamento e qual download não encontrou.
  • Outros assuntos
    Por favor, digite abaixo em que podemos ajuda-lo?
  • Dúvidas, sugestões ou reclamações
    Para falar conosco sobre dúvidas que você não conseguiu esclarecer, fazer sugestões ou reclamações, por favor, preencha o formulário em:
  • What is maintenance or adjustment?
    It is the correction of measurement errors identified in the calibration process. After maintenance or adjustment, a new calibration must be carried out.
  • Does calibration repair or adjust the measuring instrument?
    No, the purpose of calibration is to inform the customer of measurement errors at that exact moment, as a “photograph” of the instrument. With this, the customer is able to assess how the instrument was performing during the previous period of use, making it possible to identify failures in the measurement process, even recalls. In this case it is necessary to carry out maintenance, or adjustment, of the measuring instrument
  • freight cost
    Instrutemp is not responsible for the freight cost of the equipment sent for technical assistance. The cost is the full responsibility of the customer.
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